Samsung Electronics ranked first in Digital Consumer eXperience Index evaluation

Samsung Digital Consumer eXperience

The Korean Standards Association conducted a survey targeting a total of 35 brands in 9 industries, including home appliances, automobiles, and banking. Among all, Samsung Electronics was rated the highest in the general home appliance category.

Samsung was recognized for its digital transformation capabilities by obtaining the highest score in the Digital Consumer eXperience Index evaluation. DCEI evaluates consumers’ satisfaction with the experience at each stage when purchasing a product through digital channels.

The tech giant received good reviews not only in the pre-purchase stage but also in the post-purchase and in the areas of delivery, installation, usage information training, customer support, and maintenance management.

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Blight is an aspiring Samsung enthusiast and technology aficionado, dedicated to exploring the extraordinary realms facilitated by cutting-edge innovations. He is passionate about Artificial Intelligence (AI) and its potential to transform industries, enhance human experiences, and shape a better future. Fascinated by the delicate beauty and he is captivating essence of flowers, finding solace in their presence. He is constantly seeking knowledge and growth, eager to connect with like-minded individuals and build meaningful relationships.
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