Top 3 Key Points:
- Paint Peeling Issue: Some Galaxy Z Fold 6 users report paint chipping, which Samsung blames on third-party chargers.
- Charging Warning: Samsung advises using only official Samsung chargers to avoid potential damage.
- Customer Support: Users experiencing this issue are urged to contact Samsung’s service centers for help.
A few Galaxy Z Fold 6 owners have noticed that the paint on their devices is starting to chip, which has raised concerns among users who invested in this premium device. The problem, first discussed on the r/GalaxyFold subreddit, is not widespread but has been noticed by a small number of users.
Given the $1,900 price tag of the Galaxy Z Fold 6, it’s understandable why customers would be upset by such an issue. In response, Samsung has pointed the finger at third-party chargers, rather than acknowledging a defect in the device itself.
According to a support page on Samsung’s website in regions like Canada and the UK, the company claims that using a “high-speed third-party charger that is not properly grounded” can harm the anodized finish on the Galaxy Z Fold 6. This, they explain, can lead to minor paint peeling due to a “leakage current” when the phone is being held. Samsung even provided a graphic to explain this effect.
The issue might also arise if users connect their phone to an “EMS massager” powered by the device. To prevent this problem, Samsung strongly recommends using an official Samsung charger, which unfortunately is sold separately since the company stopped including chargers with their high-end foldables in 2021.
Samsung further clarifies that while third-party chargers from reputable brands that follow the Qi standard should be safe, many low-quality or counterfeit chargers could cause similar damage. They advise users to stick with Samsung-branded chargers specifically designed for their devices to avoid any potential risks.
Interestingly, Samsung’s mention of the Qi standard, which pertains to wireless charging, seems a bit out of place since the rest of the post focuses on wired charging issues. This situation is unusual because charging methods typically don’t affect the device’s finish, especially considering that the Galaxy Z Fold 6 underwent Samsung’s rigorous testing procedures before its release.
If you’re experiencing this issue with your Galaxy Z Fold 6, Samsung recommends reaching out to the nearest Samsung Service Centre for further assistance.
How many fold users are having issues with paint?
byu/Tiny-Holiday-4625 inGalaxyFold
Just noticed this article on Samsung website on why paint might peel off your phones (use of 3rd party chargers)
byu/Hungry_Low_3149 inGalaxyFold
