Key Points:
- Samsung is offering free screen replacements for Galaxy S21 FE devices experiencing a green line display issue, even if out of warranty.
- This policy applies to S21 FE models purchased within the last three years (until September 30, 2024).
- To claim the free repair, contact Samsung support and visit an authorized service center.
Many Samsung Galaxy S21 FE users, particularly in India, have recently reported a concerning issue: a green line appearing on their phone’s display, often without any history of physical damage. This can be a frustrating experience for any flagship smartphone owner.
However, there’s good news for those affected. According to recent reports, Samsung is providing free screen replacements for Galaxy S21 FE units experiencing this green line problem, even if the phone is out of warranty. This policy applies to S21 FE models purchased within the last three years (until September 30, 2024).
If you’re a Galaxy S21 FE owner facing this green line issue, here’s what you need to do:
- Contact Samsung Support: Reach out to Samsung support through their official channels.
- Visit an Authorized Service Center: Once you’ve explained the issue to Samsung support, they will guide you to visit a nearby authorized service center.
- Job Sheet and Phone Submission: At the service center, the staff will help you prepare a repair job sheet. After that, Samsung may request you to submit the phone for quality validation.
- Free Screen Replacement: If the validation confirms the green line issue, you’ll receive a free screen replacement under Samsung’s out-of-warranty policy.
This unexpected display issue has caused concern for S21 FE users, but Samsung’s commitment to after-sales support is a positive development. By offering free repairs for out-of-warranty devices within a reasonable timeframe, they demonstrate a customer-centric approach that builds brand loyalty.
A Samsung Galaxy S21 FE owner in India faced a frustrating situation when a green line appeared on their phone’s display. Despite taking good care of the phone, the issue knocked on the door. However, the story took a positive turn when they contacted Samsung support.
The… pic.twitter.com/tcwxeK7M4D
— Samson Sir Ji (@SamsonSirJi) July 13, 2024
