Key Points:
- Samsung mandates third-party repair shops to share customer data, including names and contact information.
- The contract restricts repairs to prevent the use of non-Samsung parts, demanding immediate destruction of such devices.
- Samsung imposes certification requirements and limits on certain repairs, which hinder the right-to-repair movement.
Samsung’s contractual agreements with third-party repair shops have sparked controversy over privacy and repair restrictions. A leaked document reveals that Samsung requires these repair shops to share extensive customer data, including names, contact information, and complaint details. This data must be uploaded daily during the repair process.
Moreover, the contract imposes stringent limitations on the use of non-Samsung parts. Shops are instructed to “immediately disassemble” any devices repaired with unauthorized parts and notify Samsung in writing. Failure to comply with these terms could result in termination of the agreement. The contract stipulates:
“Company shall immediately disassemble all products that are created or assembled out of, comprised of, or that contain any Service Parts not purchased from Samsung…and shall immediately notify Samsung in writing of the details and circumstances of any unauthorized use.”
Beyond data sharing and part restrictions, Samsung also limits third-party repair shops from performing board-level repairs, which involve soldering. Additionally, shops must obtain and maintain certification from “WISE,” costing $200 annually. This certification supports CTIA, an organization known for opposing right-to-repair initiatives.
This revelation coincides with iFixit’s decision to end its partnership with Samsung, citing high repair part costs and practices counterproductive to the right-to-repair movement. These contractual stipulations highlight the ongoing struggle between major tech companies and advocates for consumer repair rights.
